Personalised care & support planning

The characters developed for this tool have physical, mental and social care issues and are eligible for personal budgets for health and/or social care. Their journey's through the system and their interaction with different services, clinicians and professionals is designed to demonstrate how people with complex health and social care needs can experience a joined up approach to personalised care and support planning that improves health and wellbeing outcomes.

Choose a character from the list below and find out more about them from their profiles. You can also navigate the stages of their personalised care and support planning journey to find out how each stage works for them.

Further characters will be added as they are developed to illustrate how this can work for people with different health and social care needs.