Anyone who has attended Shropshire Council’s sessions exploring direct payments knows that the call to, ‘think like a pirate', is meant to be a challenge to be brave and different. Our latest challenge is about our spoken and written language when we work with people who use council services.
Words matter. Not a new thought, but it has to be said again and again. The words we choose can make something clear, or make it mysterious. They can help people understand, or confuse them more than ever. Words can invite the reader or listener ‘in’, or they can keep them ‘out’.
As I ready myself for NCASC 2019 in beautiful Bournemouth I’ve been thinking a lot about conferences. I’ve been wondering whether it’s time to create a different environment for hosting the most important conversations we need to have - conversations about creating a new social care future.
‘Twas the night before NCASC, when all through Bournemouth not a creature was stirring, not even a mouse. The microphones were assembled at the venue with care, in hopes that a social care future soon would be there.
I’m Rob Price, I work for Shropshire Council’s Adult Social Care Financial Assessment Team, and it’s my job to determine what citizens pay towards the cost of their care packages. Yes, it usually goes down well when I say that in front of the recipients of our direct payments.
Shropshire Council invited TLAP colleagues to look at how they can improve the take up and use of direct payments. Caroline Lewis, speaks from the heart about her own struggles with using her Direct Payment to find personal assistants and what she got out of the session that urged an injection of creativity when it comes to DPs.