Independent evaluation finds TLAP highly rated

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Survey finds 80% of respondents would recommend Think Local Act Personal as experts in personalised care and support.

 “Working with TLAP is like taking a breath of fresh air in the woods. They keep me grounded, raise my awareness and understanding while also showing what a better world might be like.” Survey respondent

As Think Local Act Personal marks its 10th anniversary in 2021, it is reflecting on the achievements of the TLAP partnership and progress towards personalisation and community-based approaches to care and support.  

TLAP is publishing its first independent evaluation. Through interviews and an online questionnaire, it has explored how it makes a difference in social care, and the impact of the partnership on policy and practice. The results are testament to TLAP's growing influence, its expertise in personalisation and the value placed on the partnership. 

Findings from the review include:

  • 80% of people said they would recommend TLAP to their colleagues as go-to experts in personalised care and support
  • 72% strongly agreed or agreed that TLAP increased the profile of personalised and community-based care and support in the wider policy context
  • 75% strongly agreed or agreed that being a TLAP partner had a positive impact on them or their organisation.

One interviewee said “TLAP are recognised within the sector as an organisation with expertise on personalised care and support, and also on co-production. For this reason, they are usually seen as the ‘go to’ organisation for advice or practical support in these areas.”.

Clenton Farquharson, Chair of TLAP, said “reading this review was a WOW moment – TLAP’s work is having an impact on people’s behaviour and the landscape of social care. We need to build on this momentum.”

The evaluation, conducted by an independent consultant, is based on TLAP’s theory of change, which identifies the aims and role of the TLAP partnership. Fieldwork consisted of 19 depth interviews with partners and key stakeholders, and an online survey with 229 respondents.  Recommendations set the direction for future work and show how it can continue to thrive as the leadership organisation for personalised care.

Details on the findings

Summary of evaluation report (opens new window)