Telford & Wrekin Council

What our organisation does to support people with care and support needs:

Working with partners we support people over the age of 18 to remain in their own home and as independent as possible. We also support family carers to continue to help care for them. We support people with a range of needs including, physical disabilities, sight or hearing problems, learning disabilities or mental illnesses. We also support young people aged 16 and over who have received children’s services, to move into adulthood.

As a local authority our aim is to help people recover, recuperate and rehabilitate so that they are able to live as independently as possible.


Wellbeing and independence Information and advice Active support and communities Flexible and integrated care and support When things need to change Workforce


Name: Sarah Poole
Email: Get in touch

What we will do to Make it Real

We aim to use MiR as a framework to help us incorporate the principles of personalisation across the whole service, supporting our workforce to make personalisation central to everything they do, ensuring that individuals are supported to live as independently as possible. Also that we are making best possible use of other council resources and resources in the wider community to support people to live as independently as possible.

In collaboration with people who have used services and family carers we have developed an Adult Social Care Charter – which lays out what people can expect as standard when they come into contact with the service. This group of individuals has also helped to design feedback forms which are given out to people to ask them how they feel about the service they have received. Over the coming months responses will be used to measure the impact that MiR is having.

The MiR Board (see below) are about to embark on a project focussing on ‘Going home from hospital’, in particular for those who need further support once they return home. The board will be looking at the current process and how it can be improved and made easier.

How we will co-produce and with whom

A Board has been created made up of ‘Experts by Experience’ who meet regularly with council leaders to ensure commitment to personalisation.
This board is open to anyone who uses services or who has an interest in how services should develop.

They are supporting the council by trialling new systems and giving feedback on accessibility and ease of use.

With collaboration from the board we are developing a MiR web page to make it easier for people to access the work that is being carried out and get involved. The page will include case studies and details of meetings.