The future for personalisation? Service users, carers and digital engagement

This study examines the relevance of social media to the development of personalised social care in general, and to self-directed support in particular. It examines the evolution of online marketplaces and describes some interesting and innovative ways in which social media is being used to find and exchange information about goods and services.

The Institute for Research and Innovation in Social Services (Iriss) is a charitable company with a mission to promote positive outcomes for the people who use Scotland's social services by enhancing the capacity and capability of the social services workforce to access and make use of knowledge & research for service innovation & improvement.

Aspire Knowledge collaborates on ideas, projects and products in knowledge to the third and public sector.

The report has been published on the Iriss website