What can and should be done to improve people's experience of direct payments?
Are direct payments working the way they should be?
Recruiting and Retaining Personal Assistants
A short video detailing the challenges faced by people trying to find the support they need through a direct payment or personal health budget.
Having conversations as part of assessments with people who need care and support, rather than following a standard form, can help you commission local services that people want and need.