Anytown council's social care commissioning manager wanted to work more closely with people who use services throughout the commissioning process. She knew that previous commissioning work had not involved...
Commissioners in Everytown needed to re-commission a failing mental health day service. Previous day service contracts had been focused on the activities and outputs that the service had to provide but...
Anyplace council's mental health commissioners have always understood the importance of quality assessments to check the quality of providers and their services: "We have always had a strong focus...
Three neighbouring councils in an urban area pooled their budgets for day care. Commissioners created the new service specification by combining elements of the previous three local contracts. Information...
The focus of personalisation has been on supporting people in community settings, more needs to done to support people who are working to make personalisation happen in care homes for older people.