The case studies are taken from councils that participated in workshops; the workshop sessions took place in April 2013. TLAP commissioned Sitra to run three workshops to help local authorities improve their Self Directed Support (SDS) processes.
The workshops provided an opportunity to share positive practice for reducing process to improve the experience for service users and carers. These case studies are a distillation of the views and experiences expressed by the workshop participants and do not represent the position in all councils. We hope to revisit the case studies for evidence of impact at a later stage.
The case studies are categorised into the key themes identified within the workshops.
Information and Advice
The case studies suggest ways to overcome common concerns in supported self assessments including a lack in self-direction.
The case studies highlight issues including public understanding, practitioner commitment and pressure on resources.