Making it Real Stories

Please find below a collection of case studies to help with the delivery of the Making it Real programme.

• Making it Real - Stockport Council case study
  Personalisation became the buzzword in Stockport a few years ago. But with fewer external mechanisms in place to evaluate a council's progress, Jude Wells, Service Manager (Personalisation), was aware...
• Making it Real - Trafford Council case study
  After setting up a Citizen Reference Board (CRBd) in 2008 to advise on developing personalisation in light of Putting People First (TLAP took over from the Putting People First programme, which ended...
• Making it Real - MacIntyre case study
  Bill Mumford came to Making it Real (MiR) from the inside track: As Chair of Think Local Act Personal's National Market Development Forum, and he has been involved with the aims of MiR from the start....
• Making it Real - Action on Hearing Loss case study
  Action on Hearing Loss was one of the first organisations to pilot Making it Real. In this case study, Vanessa Keen, Senior Policy and Practice Advisor, explains her organisation's experience, including:...
• Making it Real - Birmingham City Council case study
  Birmingham City Council was one of the first councils to pilot Making it Real . In this case study, Melanie Gray, Performance Management Officer in the council's Adults and Communities Directorate,...