New citizen-led approach for councils, organisations and people to check progress with personalisation and community-based support

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Making it Real - Marking Progress towards personalised, community-based support is a set of statements from people who use services and carers which set out what they would expect, see and experience if personalisation is working well in an organisation. These statements are then set against key elements that would need to be in place within an organisation to make personalisation possible.

The markers will help organisations involved in commissioning and delivering care and support- from councils to providers of in-home, residential or nursing care - to look at their current practice, identify areas that need improvement and develop plans for change.

Making it Real has the support of the Association of Directors of Adult Social Services (ADASS), national provider bodies, the Care Quality Commission and the Department of Health. Vitally, the markers have been developed by people who use social care and family carers who are part of the National Coproduction Advisory Group - representing a very wide range of groups and organisations.