What can and should be done to improve people's experience of direct payments?
How can we support direct payment recipients and council staff to maximise control over care and support while also meeting the core obligations of councils?
Are direct payments working the way they should be?
A collection of products aimed at councils and providers to implement ISFs
This briefing document is a summary of the lessons learned to date on the implementation of Individual Service Funds in the West Midlands.
This guidance has been developed to make the case for new approaches to support people should a direct payment not be the preferred option.