Resource library

What can and should be done to improve people's experience of direct payments?

Are direct payments working the way they should be?

Having conversations as part of assessments with people who need care and support, rather than following a standard form, can help you commission local services that people want and need.

A collection of products aimed at councils and providers to implement ISFs

This briefing document is a summary of the lessons learned to date on the implementation of Individual Service Funds in the West Midlands.

This guidance has been developed to make the case for new approaches to support people should a direct payment not be the preferred option.

This report sets out a direction for improving the evidence base for personal budgets. It is a response to the National Audit Office’s 2016 report, which drew attention to the lack of a firm evidence base for understanding the impact of personal budgets.

This report offers an update of what is happening in Plymouth, Hampshire and Derbyshire around Personal Health Budgets for children and young people

The purpose of the Personal Outcomes Evaluation Tool (POET) survey 2015 for Personal Health Budget Holders and Family Carers is to provide insight into the experiences of personal health budget holders...

This Guide, aimed at council commissioners and providers, sets out how councils can contract flexibly with a service provider to meet a person's needs, and contract in a way that gives the person more...