More work needs to be done across the social care sector to improve the quality of care services.
TLAP's role in this, via the workings of the Quality Forum, is to help clarify which organisations are involved in driving quality, what they are doing and what this means for people who use services, carers and professionals.
Another function of the Quality Forum it to develop tools to support organisations to understand and engage with the quality landscape.
"I really like the stories – as someone who uses home/domiciliary care for two family members, I am well aware of the challenges but I have also thought for a long time that we need to celebrate what good person-centred domiciliary care looks like. It is about relationships and flexibility and of course creativity as these stories show".
Dame Philippa Russell, Carers UK Vice -President