Quality
TLAP is a partner in Quality Matters. Led by organisations across the adult social care sector, the initiative sets out a shared commitment to achieve high quality care for people who access services, families, carers and everyone working in the sector.
Healthwatch, Local Government and Social Care Ombudsman, have produced a Single Complaints Statement. to help the public and professionals make and respond to complaints.
Quality Initiatives Map
A map to help providers of adult social care navigate the complex quality system.
Key reports
Driving up Quality in Adult Social Care: Quality Assurance briefings
These briefings provide a framework to promote and support quality assurance and improvement in adult social care
Recent reports
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NICE guideline on people's experience using adult social care services (opens new window)
This quality standard will help you improve the quality of care you provide or commission. It applies to all settings including people's own homes, residential care and community. TLAP were one of the supporting organisations behind this standard.
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Reflections from the 'frontline' (opens new window)
Social workers' experiences of post-qualifying child care training and their current work practices in the new children's services.
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The Demos Commission on Residential Care (opens new window)
The Commission was formed in July 2013 to explore the future of residential care in its broadest sense - from care homes to extra care villages and supported living, for older and disabled people.
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John Kennedy's Care Home Inquiry (opens new window)
The final report of a personal inquiry into the crisis in UK care homes for older people.
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The Kingsmill Review: Taking Care (opens new window)
An independent report into working conditions in the Care Sector.
Other Quality resources
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Skills for Care - The Social Care Commitment (opens new window)
The sector's promise to provide safe, high quality services.
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National Collaborating Centre for Social Care Standards (opens new window)
Standards developed using NICE methods and intended for use with current frameworks and regulation to drive quality in adult social care.