Quality
TLAP is a partner in Quality Matters. Led by organisations across the adult social care sector, the initiative sets out a shared commitment to achieve high quality care for people who access services, families, carers and everyone working in the sector.
Healthwatch, Local Government and Social Care Ombudsman, have produced a Single Complaints Statement. to help the public and professionals make and respond to complaints.
Quality Initiatives Map
A map to help providers of adult social care navigate the complex quality system.
Key reports
Driving up Quality in Adult Social Care: Quality Assurance briefings
These briefings provide a framework to promote and support quality assurance and improvement in adult social care
Reports
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NICE guideline on people's experience using adult social care services (opens new window)
This quality standard will help you improve the quality of care you provide or commission. It applies to all settings including people's own homes, residential care and community. TLAP were one of the supporting organisations behind this standard.