Q - What advice for others?

Added: 16/12/2009
Updated: 11/01/2010

To view this video, Javascript needs to be enabled and Flash Player is installed.

Download the latest Flash Player. (opens new window)

This Video compiles the answers of Nicola Bailey, Wendy Gross, Theresa Syndon and Janette Willis, on the question: What advice would you give others who are working on the personalisation agenda?

Video troubleshooting
If you are experiencing poor video playback we suggest you 'pause' the video, allow it to fully download, then resume watching the video. Alternatively, use one of our alternative video formats;