Making it Real - Action on Hearing Loss case study

Action on Hearing Loss was one of the first organisations to pilot Making it Real.

In this case study, Vanessa Keen, Senior Policy and Practice Advisor, explains her organisation's experience, including:

• The first steps of discussing Making it Real with the Board of Trustees
• Working with staff and people who use their services to identify the top priorities of change
• Linking and up and learning from other organisations delivering Making it Real.

Vanessa is clear that Making it Real represents her organisation's passion, belief, and commitment in their work towards personalisation.

Documents

• Making it Real case study - Action on Hearing Loss June 2012 (pdf - 578Kb) (opens new window)
• Action on Hearing Loss presentation at launch of Making it Real (pdf - 91Kb) (opens new window)