About the Personal Budgets Minimum Process Framework

What is the Personal Budgets Minimum Process Framework?

The Personal Budgets Minimum Process Framework is an interactive tool. It is designed to help improvement officers and managers working in Councils, and their partner organisations, deliver Care Act compliant lean social care systems and processes which relate to personal budgets. It also addresses other common issues related to delivering the best outcomes for personal budget holders.

All processes have been reviewed by a legal expert for compliance with the Care Act.

How can the Personal Budgets Minimum Process Framework help you?

Solutions for your social care processes

Front-line and middle managers can use the Framework to help deal with common process issues surrounding the personalisation of adult social care. The Framework displays solutions for identified 'process issues' within adult social care in England. Many of these process issues are long-standing and systematic, identified by people who use services and carers over many years.

Solutions are captured in case studies generated by Councils who feel they have a solution to offer. (The case study solutions are not prescriptive, neither is the analysis of the process issue. The framework therefore, has a 'comments' function embedded in it).

Refresh strategic thinking in light of Care Act

Senior management teams can use the Framework to review and challenge current operating models, systems and processes, and to refresh strategic thinking in light of the Care Act and the on going policy drive towards greater personalisation.

We welcome the following types of feedback:

· Comments about the content and format of the Framework

· Solutions in the form of case study examples

· Different process problems not covered by the Framework; for example, whilst there are currently no processes specifically focusing on improving services to carers, we already have plans to address this in the next few weeks and include them.

You can offer feedback via the 'comments' box and you can submit case study examples of solutions by downloading the template within the 'Solutions' section. Please register on the TLAP website first.

All comments received by 31st March 2015 will feed into a revision of the whole Framework in April 2015. Thereafter the framework will be updated on a regular basis with views from local authorities, partner organisations, people who use services and carers.

Why is the Personal Budgets Minimum Process Framework important?

The findings of the Personal Outcomes Evaluation Tool 2014 suggests that people with social care needs in receipt of a personal budget have a better quality of life (outcome) when the process and bureaucracy around the social care operating systems is reduced.

Reduced process also increases value for money for councils as the workforce is freed up to be more productive.

The Care Act and its Guidance provides a major opportunity for Councils to modernise and revise their adults social care systems so that they are more efficient and deliver better outcomes for people who use services, people who pay for care themselves, and carers.

Who should use the Personal Budgets Minimum Process Framework?

The Framework is intended for use mainly for professionals working in 'corporate/back office' areas and 'frontline' social care work as well as members of the public and people working in partner organisations. Therefore, a non-exhaustive list of people for whom this Framework is likely to be relevant includes:

  • People who use services
  • Front-line social care workers and line managers
  • Providers of social care services both in-house and external
  • Support agencies for customers and information and advice services
  • Back office social care administrators
  • Commissioners and contract managers
  • Senior managers in commissioning, front line social work responsible for change management
  • Information governance and risk management teams
  • Corporate finance teams
  • Information technology teams
  • Information technology providers

Who commissioned the Personal Budgets Minimum Process Framework?

The Framework is part of a suite of resources commissioned by the DepartmentPMO logo for website of Health in partnership with the Local Government Association and Association of Directors of Adult Social Services to support councils implementing the Care Act 2014. To find out more, visit the Local Government Association website (opens new window).

A Co-Produced Personal Budgets Minimum Process Framework

The Minimum Process Framework was co-produced with people who use services and carers from the National Co-production Advisory Group (NCAG), a national self-directed support Forum run by TLAP, and with support from a steering group made up of representatives from the department of health, the Association of Directors of Adult Social Services (ADASS), various councils, legal advisors, providers and researchers.

How have the processes in the Personal Budgets Minimum Process Framework been identified?

The processes in the Framework were identified in a number of ways:

  • Learning from previous work on process and systems
  • Learning from what people who use services and their carers have told us
  • Learning from council officers responsible for implementing the Care Act and delivering personalisation are saying
  • Listening to what a variety of people told us at a series of events in 2014

Questions about the Personal Budgets Minimum Process Framework?

If you have any questions, please use the comments capability in the Framework, or send an email to: 

Martin.Walker@tlap.org.uk