Hartlepool change management stories

This set of short video clips from Hartlepool shows how councils can go about a programme of organisational change in order to implement personal budgets.

• Interview Nicola Bailey
  Nicola Bailey, director of adult and community services, explains the approach the council has taken and what the changes mean for social service staff and the council as a whole. Video troubleshooting...
• Interview Wendy Gross
  Wendy Gross, an independent consultant on why councils need to work together with disabled and older people and their families to implement personal budgets. Video troubleshooting If you are experiencing...
• Interview Theresa Syndon
  Theresa Syndon, a student social worker, shows how social workers can enable people to lead the kind of lives they want, using personal budgets. Video troubleshooting If you are experiencing poor...
• Interview Jeanette Willis
  Jeanette Willis - transformation lead, explains how the council is tackling the financial aspects of personal budgets, and what the changes mean for council staff and service providers. Video troubleshooting...

You can also watch or download a different version of all four interviews produced as a 20 minute film split into four sections:

• Q - How did you start?
  This Video compiles the answers of Nicola Bailey, Wendy Gross, Theresa Syndon and Janette Willis, on the question: How did you get started on your personalisation transformation journey? Video troubleshooting...
• Q - What advice for others?
  This Video compiles the answers of Nicola Bailey, Wendy Gross, Theresa Syndon and Janette Willis, on the question: What advice would you give others who are working on the personalisation agenda? Video...
• Q - What did you learn?
  This Video compiles the answers of Nicola Bailey, Wendy Gross, Theresa Syndon and Janette Willis, on the question: What learning would you like to share from your experiences of implementing personal...
• Q - Where are you now?
  This Video compiles the answers of Nicola Bailey, Wendy Gross, Theresa Syndon and Janette Willis, on the question: Where are you currently with the personalisation agenda? Video troubleshooting If...