Direct Payment case studies

The case studies highlight organisations with successful strategies for promoting direct payments uptake. The case studies are taken from the Trust is the key - increasing the take-up of direct payments Report.

The case studies are categorised into the key themes identified within the research; Assessment and Planning, Support and Flexibility.

Case studies

Assessment and planning

The case studies show how the right technology, the right process and the right help with planning can promote direct payment take up.


The case studies present a number of methods that are available to support people with managing money and staff recruitment. Managed bank accounts, PA registers, online communities and other tools can promote direct payment take up


The case studies highlight the flexible nature of direct payments and how this can be used to the benefit of more people.