Information and advice tool icon

Information and advice strategy tool

A step-by-step guide to help local authorities meet the requirements of the Care Act and associated statutory guidance in relation to the provision of information and advice.

In this section

Information and advice case studies

A sample of 31 case studies to help you develop your services in response to the Care Bill

Practice examples to support new Care Act duties for information, advice and brokerage

Six detailed case studies from the original sample of 31 describing common challenges to meeting information provision in social care and ways to overcome them

Latest reports

Shaping the future - part 1

This report addresses the strategic challenge of implementing the Care Act for councils and partners.

Gearing up for change - part 2

The second report in the suite of three discusses work in progress at six volunteer sites which are implementing interesting practice which other sites can model.

Seeing the benefits - part 3

The concluding report discusses what benefits might be delivered by information, advice and brokerage services, and how they might be measured.

Care and Support Jargon Buster

A Plain English guide to the most commonly used social care words and what they mean. You can submit jargon to this online edition which we update each month.

Advice and information needs in adult social care

An interactive map showing a person's typical journey through the care system and suggestions for improving information and advice services.

Principles for the provision of information and advice

A framework to help councils develop their local care and support information and advice strategy.