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Service development
Added: 23/06/2010
Updated: 09/12/2010
This series of case studies shows how market shaping and development work with service providers is enabling specialist services to respond better to people's choices. They also include examples of work with universal and commercial services to enable greater use of and contribution to these services by users of adult social care.
Across the learning community and beyond we have found examples of service development (specialist and non-specialist) that help build or sustain social capital and demonstrate co-production.
These case studies include:
- Approaches to provider and market development which build and use stronger community connections, encourage social enterprise and integrate a range of public services
- Examples of mechanisms to connect people to community opportunities
- Innovative approaches to primary prevention
- Innovation in the provision of information and advice
- Work with universal and commercial services e.g. leisure.
- Barnet - Innovation Fund
The Innovation Fund project used £200,000 of Barnet's Transformation Grant to create a unique opportunity for service providers and local organisations to develop new, more personalised support... - Croydon - Peer Led UserGroup for Adult Substance Misuse
In 2004, Croydon Drug and Alcohol Action Team (Croydon DAAT) established a framework for service user involvement/participation across its adult substance misuse treatment and support system. The aim... - Croydon - Inclusive Forum, Community Co-prouction
In early spring 2008, at the point of establishing its programme for personalisation in adult social care, Croydon Council's department for adult services and housing (DASH) convened a steering group... - Nottingham - Asset-based Community Development
The SupportNet project in the Beechdale and Bilborough areas of Nottingham is exploring how Self-Directed Support can develop when a local community (defined here as those who live and work in an area)... - Turning Point - Connected Care, Community Led Commissioning
Connected Care is a new approach to community-led commissioning which integrates health and social care in the most deprived communities with a focus on building community capacity and co-production.... - Tyze - Online networks for unpaid carers and people with long-term support needs
Tyze is an online social network for unpaid carers (ie a family member caring for another family member) and people with long-term support needs. It is similar to social messaging sites like Facebook... - Hampshire - Combining personalisation with community empowerment
In East Hampshire a pilot combining personalisation with community empowerment focuses on a group of 35 people with a learning disability who meet weekly as 'Friends United'. The group is run and led... - Richmond - Richmond Independent Brokerage Service
Richmond Independent Brokerage Service (RIBS) was established in 2008 as a response to the Self-Directed Support (SDS) agenda. The aim of the service was to develop and provide a cohesive advice, information... - Sandwell - Safe Places
In order to help people with learning disabilities feel safer in the community and also make the general public more aware about learning disabilities, self-advocates at Changing Our Lives set up the... - Reading Older People's Partnership Board: Increasing preventative services for older people
ReadingBorough Councilhas commissioned a range of services aimed at reducing demand for social care, reducing emergency hospital admissions, and improving older people's health and well-being. These... - Reading - Active Ageing
The Active Ageing Partnership has set a long-term strategic delivery framework for physical activity and older people in Reading. The project provides a system of delivery to engage sedentary adults... - Reading - Everybody Active
Everybody Active is a sport and physical activity programme for adults with learning or physical disabilities which aims to improve their health and well-being. The programme offers various weekly sessions... - National Provider Programme and links to Building Community Capacity
The PPF consortium is working with providers and commissioners to stimulate service developments within a range of provider and user led organisations to support the wider implementation of personalisation.... - City of York - 'Danceability': Using community resources to develop inclusive activities for people with disabilities
Following a request from a person with learning disabilities for a dance-based activity, and nothing being sourced within the locality, contact was made with a disability sports coach to explore ways... - Newcastle - Developing a Community Linkworker Model
Joining the Dots is a system-wide intervention that aims to improve the ways in which people at risk of isolation access practical help and activities in their local community. The aim is to enable... - Shropshire - Age Concern Help at Home scheme
This project aims to enable older people (average age 86) to remain living independently in their own homes by providing practical and emotional support. Without this support, many people are isolated... - Tower Hamlets - Look Ahead Housing and Care - Personalising block contracts in supported housing
As part of its move towards personalised adult care services, Tower Hamlets worked with Look Ahead Housing and Care (LAHC) to assess whether care could be personalised in a supported housing service.... - The Expert Patients Programme
The Expert Patients Programme (EPP) is a free, lay-led, self-management programme specifically designed for people living with long-term conditions. Participants attend a six-week course which aims to... - York - Community Facilitators
York has introduced Community Facilitators who are becoming instrumental in building community capacity across the city. Their role is to provide advice and information, undertake preventative work and... - Shropshire - Oak Farm and Projects
Oak Farm is a working farm and work-based day service situated in a very rural part of South Shropshire, catering for adults with learning disabilities. This case study details a series of linked projects... - Shropshire: Working Together Group - Growing a network of support through a community café and social enterprise
Working Together is a registered charity which was started by a group of parents and carers of children with learning disabilities in Ludow, Shropshire. They started the organisation in 2002 in order... - Harrow and Shop4support
In a national first, Harrow Council and shop4support have entered into a partnership to build a web-based citizen portal which provides all people with support needs in Harrow with access to a local... - Carers and Social Capital
To some extent all initiatives designed to have the end result of carers being better supported in their caring role have the potential to increase supportive relationships, networks and contacts, as... - Hartlepool - Connected Care Case Study
Connected Care began as a national pilot scheme in the Owton Manor ward, an area of Hartlepool where deprivation has a detrimental effect on residents' health and wellbeing. Connected Care's role is... - Haringey - Neighbourhood Wellbeing Networks
The project aims to deliver tangible/practical improvements for residents over 75, including improved case management of their health and social care needs, support to prevent falls, help to improve... - Essex - Village Agents
The Village Agents pilot project operates in the rural areas of Braintree, Maldon and Chelmsford districts, providing face to face information and guidance to 'hard to reach' groups. Village Agents make...